NDIS Approved

Our services align with the NDIS Commission’s NDIS Practice Standards and Quality Indicators for Early Childhood Supports. This ensures that your child and family receive individualised, evidence-based support that actively works towards achieving their NDIS plan goals.

Engage Playfully is a Registered NDIS Provider, meeting all requirements of the NDIS Quality and Safeguards Commission through routine audits and ongoing compliance. This registration allows us to deliver high‑quality, evidence‑informed supports to children and families across several NDIS registration groups. We are approved to provide support under (0118) Early Childhood Supports and (0128) Therapeutic Supports. Our registration ensures that families receive services that meet national standards for safety, quality, and professional practice.

How We Use NDIS Support Categories

Regardless of which practitioner your child works with, our approach remains consistent and grounded in:

The type of service your child is receiving

Your child’s age

The goals outlined in your NDIS plan

Most families at Engage Playfully access supports through:

Therapeutic Supports (0128)

Early Childhood Supports (0118)

These categories allow us to provide a wide range of developmental, emotional, behavioural, and functional supports tailored to your child’s needs.

NDIS registered provider

Who Provides Support at Engage Playfully

Children may work with a range of qualified practitioners, including:

Play Therapy practitioners

Counsellors

Early Intervention practitioners

Animal‑Assisted Play Therapy practitioners

Key Worker–style practitioners

Other allied‑health–aligned professionals who meet NDIS requirements for delivering disability‑related therapeutic supports

All practitioners hold relevant tertiary qualifications and maintain appropriate professional registration or membership.

Our Therapeutic Approach

Regardless of which practitioner your child works with, our approach remains consistent and grounded in:

Evidence‑informed practice

Neuroaffirming principles

Trauma‑aware and child‑led methods

Play‑based and relationship‑centred intervention

Functional, meaningful outcomes across home, school, and community

We focus on supporting emotional regulation, social connection, communication, confidence, and everyday functional skills.

NDIS registered provider

Using Your NDIS Funding With Us

Engage Playfully bills per session at a standard hourly rate (QTY 1.0) in line with the NDIS Pricing Arrangements and Price Limits for the current financial year. This pricing structure is applied consistently for all families, whether your child’s sessions are:

NDIS funded

Privately funded

Supported through another funding source

Early intervention, play therapy, and therapeutic supports are typically funded through the Capacity Building budget, most commonly under:

Improved Daily Living (CB Daily Living)

This category is designed to help children build functional independence, emotional regulation, communication, and everyday skills.

You can view the current NDIS Price Limits here: https://www.ndis.gov.au/providers/pricing-arrangements

Collaboration With Schools and Families

strong>We work closely with families, teachers and support networks to ensure children receive consistent, coordinated support. This may include:

Communication with teachers

Strategy sharing

Support for transitions

Guidance for home routines

Collaborative goal‑setting

With your consent, we can liaise with schools and other professionals to ensure everyone is working toward the same outcomes.

Reports & Documentation

Progress summaries

Goal updates

Reports for plan reassessment

Recommendations for future supports

Reports are written in clear, NDIS‑aligned language to support funding justification and demonstrate measurable progress.
NDIS registered provider

Want to Learn More?

If you’re unsure which support category applies to your child, or you’d like help understanding how your NDIS plan can be used at Engage Playfully, we’re always happy to talk through your options.

You’re welcome to contact us anytime to discuss what might best support your child’s needs.

Feedback & Complaints

Engage Playfully values and recognises the importance of receiving feedback and complaints, in order for us to better serve and support you. If you wish to provide us with a complaint or feedback, you can do so:

In person to the Sole Trader or a staff member

Verbally by telephone to 0466 410 165

By sending us a message via our website

By post to 443 Nepean Hwy Frankston 3199 VIC Australia

For all written complaints or feedback, we encourage you to provide your complaint in the form of our written Feedback and Complaints Form.

If you wish to make a complaint anonymously, you can do so via sending our Feedback and Complaints Form to our postal address listed above, or you can access assistance by choosing an advocate who can contact us on your behalf.

NDIS registered provider

You can make a complaint to the NDIS Commission by:

Phone: 1800 035 544 or TTY 133 677 (Interpreters can be arranged)

National Relay Service and ask for 1800 035 544; or

Visiting https://www.ndiscommission.gov.au/about/complaints and filling out a complaint contact form.

The NDIS Commission can take complaints about:

NDIS services or supports that were not provided in a safe and respectful way

NDIS services and supports that were not delivered to an appropriate standard

We will resolve complaints promptly in accordance with our Feedback and Complaints Policy.